HR Service Delivery Associate
Accenture in India
Bengaluru, Karnataka, India1–3 yrs6h agovia LinkedIn
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, they offer Strategy and Consulting, Technology and Operations services, and Accenture Song.
About the Role
HR Service Delivery Associate
Key Responsibilities
- Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs.
- Process and strategy of providing and managing human resources services and information to employees.
- Execute processes accurately and timely as a hands-on processor.
- Escalate issues and seek advice when faced with complex problems.
- Participate in client conference calls and prepare minutes of meetings.
- Ensure LWIs are followed and updated regularly, and train team members on process updates.
- Perform Root Cause Analysis on issues faced and suggest appropriate corrective actions.
- Propose process improvement ideas that reduce time, improve accuracy, or enhance controls.
- Understand existing process metrics, how they are measured, and improve the measurement system.
- Update process metrics daily and maintain MIS.
- Demonstrate the highest level of customer service.
- Pay close attention to detail and follow through to resolve outstanding issues.
- Go beyond immediate requests to ensure own and related tasks are completed.
Requirements & Tech Stack
- Workday tool experience: 1 to 1.5 years
- HR Transactions: Workforce Data Administration
- HR Systems: Workday and ServiceNow
- MS Office
- Email Writing Skills
- Problem Solving Skills
- Analytical Skills
- Collaborative Thinking
- Adaptability to Change
- Verbal Communication
- Excel Knowledge
- Pivot Tables
- Ability to Slice and Dice Data
- Read and Infer Data
Qualifications
- Any Graduation Degree
- 1 to 3 years of total work experience