Sales Associate

Job Summary

The Retail Sales Associate is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.

Key Responsibilities

• Greet customers and provide friendly, helpful service.
• Assist customers in locating products and making purchasing decisions.
• Answer questions about merchandise, pricing, and promotions.
• Operate the cash register, handle payments, and issue receipts.
• Maintain a clean, organized, and well-stocked sales floor.
• Replenish inventory and organize displays as needed.
• Follow all company policies and procedures, including loss prevention.
• Assist with opening and closing duties as required.
• Handle customer complaints or direct them to a manager when necessary.
• Stay informed on new products, sales, and store promotions.
• Smile and greet all customers who enter the department or come within a normal speaking radius.
• Practice excellent customer service and listen intently to customer needs.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner.
• Write sales orders and special orders using CNRG point-of-sale systems.
• Assist in cycle counting of inventory according to a schedule established by management.
• Face and front product at the beginning and end of each shift, and as time permits.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.
• Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Qualifications

• Previous work experience dealing with retail sales or general customer service.
• Strong math, reading, writing, and speaking skills.
• A friendly demeanor.
• Problem-solving ability.
• Good organizational skills.
• Ability to communicate using telephone and e-mail.
• Basic knowledge of lumber, building materials, or general hardware merchandise.
• Ability to lift and load merchandise weighing up to 100 lbs. for various amounts of time.
• Ability to lift and load merchandise over six feet off the ground.
• Ability to climb a ladder and maneuver safely at the store.

Requirements & Tech Stack

• CNRG point-of-sale systems
• CNRG Resource Center

High school diploma or equivalent is preferred.