Credit Counselor
Creditas Solutions
Gurugram, Haryana, India1h agovia LinkedIn
About the Role
The Credit Counselor will provide guidance to customers on managing debt, improving credit health, and exploring suitable repayment and consolidation options. This is a full-time, on-site role based in Gurugram.
Key Responsibilities
- Assess individual financial situations.
- Explain credit terms and repayment plans.
- Help customers create realistic budgets and strategies to reduce debt.
- Interact with customers to address questions and offer financial education.
- Support customers through the collections process respectfully and compliantly.
- Collaborate with internal teams to share insights from customer interactions.
- Ensure accurate documentation.
- Contribute to process improvements.
Requirements & Tech Stack
- Credit Counseling and financial guidance skills.
- Solid knowledge of Credit and Finance.
- Expertise in Debt Consolidation and repayment planning.
- Excellent Interpersonal Skills, including active listening, empathy, and clear communication.
- Ability to work with targets.
- Ability to maintain accurate records.
- Ability to follow regulatory and organizational compliance standards.
- Proficiency in basic computer applications and CRM tools.
- Comfort working in a technology-driven environment.
Qualifications
- Relevant experience in collections, consumer finance, banking, or financial advisory is beneficial.
- Undergraduate degree in finance, economics, business, or a related field is preferred.
- Professional certifications in credit or counseling are an advantage.