Data Center Operations Tech, Data Center

About the Role

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This includes all AWS data centers and the equipment that ensures continuous customer access to innovation.

Key Responsibilities

• You will be the primary point of contact for internal customers.
• You will troubleshoot technical issues on advanced hardware, ranging from servers, storage, and networking devices on a 24/7 basis.
• You will maintain a high level of system reliability and availability.
• You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with a global network of technical experts.
• You will share knowledge and help train less technical staff on best practices related to all service owner issues.
• You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews.

Requirements & Tech Stack

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience with computer hardware troubleshooting and repair.

Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).