Product Delivery Manager

About the Role

Product Delivery Manager within Global Security's Consumer Security organization, leading day-to-day delivery for the CAP Index – Guard Management Platform (GMP). Coordinate across product, engineering, vendor, operations, and control partners to ensure work is defined, tracked, launched, documented, and supported. Provide shared portfolio coverage including reporting, governance, data and control dependencies, training, and peak-cycle support. Support connected capabilities such as Unified Event Management (UEM) and the Consumer Security data lake.

Key Responsibilities

• Own the day-to-day delivery cadence for GMP, including delivery planning, backlog readiness, dependency coordination, and issue triage through completion.
• Develop and maintain delivery plans, timelines, milestones, decision logs, risk/issue logs, and stakeholder-ready status reporting.
• Gather business, operational, and technical requirements; translate needs into epics, user stories, acceptance criteria, and supporting documentation in Jira/Confluence.
• Coordinate Agile execution (planning, refinement, reviews, demonstrations) and track/resolve blockers and cross-team dependencies.
• Coordinate testing and release readiness activities (functional testing coordination, end-to-end test planning, UAT readiness, defect intake, fallback planning, production validation coordination).
• Provide delivery support for UEM and the CS Data Lake, including tracking work items, coordinating dependencies, and supporting readiness activities aligned to the portfolio roadmap.
• Track product health signals and recurring issues; coordinate vendor issues (as applicable) and ensure defects/recurring problems are logged and progressed.
• Cross-product reporting, governance, CS surveys, data ecosystem dependencies, control documentation, training, and coverage during peak delivery cycles, and support future Consumer Security products.

Requirements & Tech Stack

• Proficiency with Jira and Confluence.
• Strong technical writing skills.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Experience with business intelligence and analytics tools (e.g., Tableau, Power BI, Qlik, Looker, Databricks) and utilizing large language models (LLMs).
• Moderate proficiency in SQL.
• Experience using data integration technologies.
• Demonstrated project management skills with experience in Agile methodologies.
• Experience managing epics and user stories within Jira.
• Excellent communication skills.
• Ability to work with large and complex systems and datasets.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• Experience supporting product delivery, technology delivery, business analysis, project management, SaaS platforms, or operational change initiatives.