CTK Sr. Associate, MyHR Centralized Time Keeping

About the Role

Amazon is establishing a shared services team in India to support its global expansion. This hub will deliver multi-language support to internal customers. We are seeking Senior Associates to join our growing Shared Services Center. This role is part of the MyHR Centralized Time Keeping (CTK) team, which streamlines time and attendance data entry to reduce payroll defects and maintain consistent service levels.

Key Responsibilities

• Manage time and attendance data entries through various systems with high accuracy and speed.
• Process and resolve trouble tickets following FIFO methodology, with priority for payroll-impacting issues.
• Handle time-related queries and provide support across the Amazon network through both voice and non-voice channels (email, tickets, calls).
• Perform regular data auditing and maintain system accuracy.
• Ensure compliance with Amazon's attendance policies and applicable laws.
• Participate in continuous improvement projects and process redesign initiatives.
• Support broader HR Services team objectives and cross-functional collaboration.
• Execute additional projects and responsibilities as assigned by the team manager.

Requirements & Tech Stack

• Operate MyTime systems.
• Manage trouble ticket queues.
• Utilize Microsoft Office products and applications.

Qualifications

Basic Qualifications

• 6+ months of human resources experience.
• 6+ months of customer service experience.
• Bachelor's degree.

Preferred Qualifications

• 1+ years of human resources experience.
• 1+ years of customer service experience.
• 1+ years of Microsoft Office products and applications experience.
• Deep knowledge of Amazon's attendance policies, employee groups, and applicable state and federal laws.