International Voice Process
VARITE INC
Bengaluru, Karnataka, India0–2 yrs2h agovia LinkedIn
About the Role
- International Voice Process
- Location: Bangalore
- Role Type: Permanent
- Interview: Virtual
About the Client
A global customer experience (CX) management and business process outsourcing (BPO) company that delivers AI-powered omnichannel support and enterprise tech services.
About the Job
- We are looking for candidates with at least 1 year of experience in international chat and email support.
- The ideal candidate should have strong written communication skills and be comfortable working in US and rotational shifts.
Essential Job Functions
- Eligibility: Undergraduates and graduates may apply.
- Experience: Freshers to less than 24 months – U1; more than 24 months – U2 (Only voice experience to be considered 100%; Non-voice/backend etc. will have 50% weightage).
Key Responsibilities
- Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
- Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
- Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards.
Requirements & Tech Stack
- Required Skills:
- Excellent voice communication, customer-handling, and problem-solving skills.
- Basic computer proficiency.
- Working knowledge of MS Office.
- Typing speed of at least 20 WPM with 80% accuracy.
- Transport: Two-way transportation will be provided.
Interview Process
- HR screening
- Typing test
- SVAR assessment (minimum score 60)
- Operations round
- HR / offer discussion