Call Center Customer Service Agent

About the Role

Fifth Third Bank is seeking a Call Center Customer Service Agent to be the first point of contact for customers with inquiries, concerns, or requests regarding their solar and home improvement loans. This role demands a high level of professionalism and the ability to provide world-class customer service.

Key Responsibilities

• Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request.
• Provide outstanding service by answering questions and assisting with a wide range of support related to solar system or loan applications.
• Assist customers with payment and billing questions.
• Communicate and coordinate with internal departments as needed.
• Follow up on customer interactions.
• Perform customer identity verifications.
• Document customer interactions with concise and detailed account notes.
• Adhere to all Dividend policies and procedures.
• Other projects and duties as assigned.

Requirements & Tech Stack

• At least six months recent call center experience.
• Experience with CRM required (Salesforce preferred).
• High school graduate or equivalent.
• Bilingual (English/Spanish) preferred but not required.
• Must be available to work evenings and weekends and potentially in a remote work environment.

Qualifications

• Able to multi-task while providing accurate, efficient, and exceptional service.
• Excellent communication skills and a positive demeanor.
• Proven organizational skills and ability to prioritize.
• Analytical and data driven.
• Ability to work well independently.
• Excellent interpersonal and communication skills.