Software Support
JewelNex
Bengaluru, Karnataka, India1h agovia LinkedIn
About the Role
We are looking for a Software Support Executive to assist JewelNex customers with questions and queries related to our jewellery management software.
Key Responsibilities
- Answer customer queries related to JewelNex software.
- Guide customers on how to use different features of the software.
- Help customers understand and resolve basic software-related issues.
- Communicate with customers through phone calls, WhatsApp, or other support channels.
- Attend jewellery exhibitions with the JewelNex team when required.
- Explain and demonstrate JewelNex software to jewellers and potential customers at exhibitions.
- Be willing to travel to different cities across India for jewellery exhibitions when required.
Requirements & Tech Stack
- Good communication skills in Hindi.
- Basic English communication skills are preferred.
- Comfortable talking to customers and explaining software clearly.
- Basic understanding of computers, websites, and software applications.
- Patient and helpful attitude while handling customer queries.
- Willingness to learn JewelNex software thoroughly.
- Willingness to travel across India occasionally for exhibitions.
Job Type: Full-time
Location: Remote
Company: JewelNex
Travel: Occasional travel across India for jewellery exhibitions