Retail Sales Associate 4

About the Role

At Gold Beach, we believe every customer interaction is an opportunity to create a lifelong Customer Advocate. This position creates positive customer experiences by assisting customers with product selection, generating sales, merchandising products, maintaining a clean and organized store, supporting daily operations, and working collaboratively with fellow teammates.

Key Responsibilities

• Consistently perform Gold Beach's Seven Steps of Customer Service.
• Accurately process customer purchases, account charges, returns, exchanges, and special orders.
• Maintain honesty, accountability, and professionalism in every customer and teammate interaction.
• Follow company policies, operational procedures, and safety standards.
• Take ownership of assigned responsibilities and complete work accurately and efficiently.
• Protect company assets and maintain accurate inventory practices.
• Greet every customer promptly and make them feel welcome.
• Build lasting relationships by identifying customer needs and recommending appropriate products and solutions.
• Answer telephones professionally and assist customers with confidence and enthusiasm.
• Work collaboratively with teammates across all departments to provide exceptional customer service.
• Foster a respectful, supportive, and team-oriented work environment.
• Represent Gold Beach professionally within the communities we serve.
• Continue developing product knowledge to confidently assist customers.
• Stay informed on promotions, new products, seasonal merchandise, and developments within the hardware and building materials industry.
• Assist with merchandising, stocking, pricing, receiving, and organizing assigned departments.
• Participate in processing new shipments while maintaining clean, organized receiving and back-stock areas.
• Execute daily operational priorities established by store leadership.
• Communicate effectively with teammates and management regarding customer needs, inventory concerns, and operational priorities.
• Embrace continuous learning and actively contribute ideas that improve the customer experience and store operations.
• Deliver an exceptional customer experience during every interaction.
• Help customers locate merchandise in-store and online.
• Assist customers with special orders and project solutions.
• Maintain clean, organized, safe, and well-stocked sales floors and work areas.
• Create an environment where customers enjoy shopping and teammates enjoy working.
• Support all store operations while maintaining Gold Beach's reputation for outstanding customer service.

Requirements & Tech Stack

• Knowledge of retail computer systems or the ability to quickly learn point-of-sale software.

Qualifications

• A passion for exceptional customer service.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Outstanding organizational skills and attention to detail.
• Effective time management and prioritization skills.
• Sound analytical, critical thinking, and problem-solving abilities.
• Adaptability in a fast-paced retail environment.
• A willingness to continuously learn new products, technology, and procedures.
• Commitment to Gold Beach's Core Values and customer service philosophy.
• The ability to work collaboratively while contributing to a positive team culture.
• High School Diploma or GED preferred.
• Previous retail, sales, or customer service experience preferred.
• Demonstrated commitment to service excellence and customer satisfaction.
• Strong communication and organizational skills with the ability to multitask effectively.
• Ability and willingness to work flexible schedules, including evenings, weekends, and holidays, based on business needs.

Physical Requirements

• Frequently stand and walk for extended periods, up to eight (8) hours per shift.
• Frequently lift and carry up to 30 pounds and occasionally lift up to 100 pounds with assistance when appropriate.
• Bend, stoop, squat, kneel, stretch, climb, reach, push, and pull merchandise throughout the workday.
• Climb and descend ladders safely.
• Read labels, price tags, computer screens, and written materials.
• Communicate effectively in person and by telephone.
• Work indoors and outdoors in varying temperatures and weather conditions.

Working Conditions

• Retail sales floor, warehouse and lumber yard environments, and outdoors.
• Exposure to varying weather conditions, dust, noise, forklifts, moving equipment, and changing temperatures.