Regional Support and Operations Member

About the Role

This is a 12-month apprenticeship for a Regional Support and Operations Member within HSBC Corporate and Institutional Banking. HSBC Corporate and Institutional Banking is a markets-led, financing-focused business providing investment and financial solutions, connecting emerging and mature markets to help corporate, government, and institutional clients achieve consistent, long-term performance.

Key Responsibilities

• Manage and control daily operations and administration of payment operations, including FCY/LCY processing, regulatory filings, RBI liaison, and Investigations to achieve high efficiency and customer service.
• Monitor the performance of external vendors and operating staff.
• Ensure standardization of processes and regular updates to process notes.
• Conduct regulatory reporting activities as per RBI and other regulators' requirements.
• Ensure an effective Business Continuity plan is in place and BC exercises are completed in a timely manner.
• Ensure daily processes are run according to defined procedure notes and policies.
• Contribute to performance parameters including cost management, key process performance indicators (e.g., TAT, accuracy), and customer satisfaction levels.
• Maintain HSBC internal control standards, including the timely implementation of audit points and resolution of issues raised by external regulators.
• Implement group compliance policy as applicable to the role.
• Be aware of Operational Risk scenarios associated with the role and ensure all actions account for the likelihood of operational risk.

Requirements & Tech Stack

• Fema knowledge
• People and Stakeholders Management
• Strong Communication and decision-making ability
• Thinking and Problem-solving skills
• Customer-centric approach
• Familiarity with AI-enabled tools is an advantage.

Qualifications

• The tenure of the Apprentice will be 1 (one) year as defined under the Apprentices Act, 1961 and Apprenticeship Rules 1992.
• Upon completion of the one-year apprenticeship, a Certificate of Proficiency will be issued by the Govt. of India.