Operations Manager Trainee

About the Role

The Operations Manager Trainee (OMT) role is designed to equip individuals with the necessary skills and company knowledge to independently manage a financially viable PDS supported dental office. This role involves engaging in and owning professional development through completing the OM Development Program, supported by a direct supervisor, via structured curriculum, on-the-job application, and development meetings. The OMT is expected to independently manage a dental office within 4-6 months of completing the program.

Key Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Actively learn how to create an environment that promotes PDS culture and values daily.
• Assess, hire, and retain team members through comprehensive training, supervision, counseling, and coaching.
• Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical, and creative solutions.
• Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
• Drive year-over-year revenue and profit growth.
• Manage expenses to achieve monthly goals and budget.
• Demonstrate proficiency and adherence to cash management and accounting protocols.
• Learn how to be a catalyst in team development for the Perfect Patient Experience.
• Learn how to deliver effective leadership, coaching, and mentoring to team members to identify and implement improvement opportunities.
• Understand the importance of keeping commitments and maintaining open communications with direct supervisors to develop trust-based relationships and address issues early.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies.
• Address others professionally and respectfully.
• Gain proficiency and understanding of tools and resources for people-related functions, including assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
• Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies.
• Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and system effectiveness.
• By the end of the development program, demonstrate competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities.
• Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
• Perform other duties and responsibilities as assigned by the direct supervisor that result in improved team member development outcomes.

Requirements & Tech Stack

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Possession and maintenance of a valid driver’s license and automobile insurance.
• Required to timely travel to multiple offices per day, in some cases several times per day, with reliable means of transportation.
• In lieu of a valid driver's license and automobile insurance, must have reliable means of alternate transportation to allow for required, timely travel to multiple offices per day.
• Travel may be planned or unplanned and is subject to change without notice.
• Microsoft Applications
• Epic
• 1VU
• BOX
• Standard office equipment

Qualifications

• Associate degree, Bachelor’s degree (Preferred).
• Five or more years of experience leading a team, mentoring, and coaching subordinates (Preferred).
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent).
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds financial understanding of staff and clinicians; understands local market drivers and competition).
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to individual needs; recognizes and celebrates improvement to sustain change).
• Knowledge of Dental Plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems.
• Knowledge of business correspondence and business reporting techniques.
• Knowledge of business principles of profit & loss statements.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information, which may be vague or limited.
• Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to organizational success.
• Ability to read, analyze, and interpret common financial reports and legal documents.
• Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Ability to work with mathematical concepts such as probability and statistical inference, and apply concepts like fractions, percentages, ratios, and proportions to practical situations.
• Strong sense of personal responsibility for tasks assigned.
• Ability to work with others and accept direction.
• Strong commitment to educational advancement.
• Flexibility in adapting processes to meet unique needs.
• Ability to communicate effectively and present information, both verbally and in writing.
• Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, conduct feedback, and handle team member relations issues.
• Organizational ability by demonstrating a systematic approach in carrying out assignments; orderly and excels at cutting through confusion and turning chaos into order.
• Demonstrates a strong ability to identify, analyze, and solve problems.
• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, patient focused.
• Ability to create presentations and use outstanding presentation skills.

Work Environment

• Primarily a sedentary office classification, may require field visits and driving.
• Temperature conditions are controlled with no direct exposure to hazardous physical substances.
• Noise level is usually low to moderate.
• Occasional exposure to irate team members, vendors, or patients.
• Regularly required to sit, stand, walk, keyboard, finger, handle, or feel, reach with hands and arms, see, talk, and hear.
• Frequently lift and/or carry reports, records, and other materials typically weighing less than 40 pounds.
• Occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Upon completion of the Operations Manager training program, this role will be a salaried position.

Compensation

$27.75-$38.75 / Hourly