Operations Analyst, US Government Security

The Role

As an Operations Analyst supporting Palantir’s US Government teams, you will track and stabilize projects, remove roadblocks, own operational outcomes, and anticipate needs to enable the team to focus on their core responsibilities. This role involves a dynamic range of tasks, from managing classified facilities and vendors to scoping process improvement initiatives. You are a natural first-responder, a systems thinker, adept at finding order in ambiguity, view friction as a solvable problem, and possess a "Get Things Done" mentality. Strong communication and attention to detail are fundamental to your approach. You will be part of a high-accountability, high-expectation team that values mutual success and collective growth.

Key Responsibilities

• Serve as the first-responder for technical and non-technical issues, troubleshooting and resolving challenges with a solutions-first mindset.
• Own and manage all aspects of facility operations, including desk configurations, IT setups, HVAC, and COMSEC, coordinating across internal teams and external vendors to maintain a unified high standard.
• Support team and project delivery by identifying and reducing bottlenecks, blockers, or friction.
• Craft and implement processes or tools to reduce friction and optimize resource utilization.
• Partner with Palantir stakeholders to identify process gaps, scope projects/initiatives, and deliver results on-time, on-budget, and with high quality.
• Leverage team knowledge to develop expertise, cover critical gaps, bolster efforts, internalize feedback, and invest in personal growth.

What We Value

• Ability to work in a fast-paced environment by maximizing organizational efficiency.
• Ability to problem-solve while navigating differing viewpoints and ideas, remaining open to new ideas and potential failures.
• Logical, methodical approach to troubleshooting with a deep commitment to root cause resolution.
• Capacity to learn new skills and technologies to deliver effective solutions, and to understand, translate, and communicate technical concepts.
• Sound judgment, with the ability to recognize inefficiencies and quickly mitigate them.
• High level of attention to detail, including maintaining accurate records and diligently tracking project metrics.
• Experience managing COMSEC equipment.

Requirements & Tech Stack

• A US security clearance at the Secret designation or above.
• Experience in desktop or user support in a fast-paced classified environment.
• Must reside within 60 minutes of the office.
• Ability to travel 10-25%.

Salary

• Estimated salary range: $70,000 - $125,000/year.
• Total compensation may also include Restricted Stock units, sign-on bonus, and other potential future incentives.
• Compensation determined by relevant qualifications, work experience, skills, and other factors.

Benefits

• Medical, dental, and vision insurance, as well as voluntary life insurance for employees and eligible dependents.
• Automatic coverage by Palantir’s basic life, AD&D, and disability insurance.
• Commuter benefits.
• Relocation assistance.
• Take what you need paid time off (not accrual based).
• 2 weeks paid time off built into the end of each year (subject to team and business needs).
• 10 paid holidays throughout the calendar year.
• Supportive leave of absence program (including military service and medical events).
• Paid leave for new parents and subsidized back-up care for all parents.
• Fertility and family building benefits (adoption, surrogacy, preservation).
• Stipend for new child expenses.
• Enrollment in Palantir’s 401k plan.