Junior Assistant

About the Role

The Junior Assistant role is a full-time remote position supporting day-to-day administrative and operational activities at Asirvad Micro Finance Limited.

Key Responsibilities

• Handle customer inquiries via phone or digital channels.
• Assist with documentation and data entry for loan applications.
• Maintain accurate records in company systems.
• Coordinate with internal teams to ensure timely processing of requests.
• Support basic reporting and follow-up tasks.
• Adhere to company policies and regulatory requirements.
• Work closely with supervisors and team members to ensure smooth workflow and consistent customer service.

Requirements & Tech Stack

• Proficiency with computers and common office software (e.g., spreadsheets, word processing, email tools).

Qualifications

• Strong administrative and organizational skills, including accurate data entry and document handling.
• Customer service and communication skills, with the ability to respond clearly and professionally via phone, email, or chat.
• Basic financial awareness and an interest in microfinance, gold loan services, or NBFC operations.
• Ability to work independently in a remote environment, manage time effectively, and meet deadlines.
• Attention to detail, reliability, and a commitment to maintaining confidentiality and compliance.
• Minimum educational qualification such as a high school diploma.
• A bachelor’s degree in commerce, finance, or business is an advantage.
• Prior experience in customer support, banking, or financial services is beneficial but not mandatory.