Customer Service Representative

About the Role

U-Haul is looking for friendly, motivated individuals to join their team as Customer Service Representatives. This role involves being the face of U-Haul's service, assisting customers, and maintaining equipment. The company offers on-the-job education and emphasizes a fast hiring and payment process.

Key Responsibilities

• Assist customers with U-Haul products and services, both in-center and on the lot.
• Utilize smartphone-based U-Scan technology for managing rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment, including checking fluid levels.
• Educate customers about products and services.
• Prepare rental invoices and process equipment returns.
• Install hitches and trailer wiring.
• Fill propane (certification provided).
• Operate a forklift (certification provided).
• Participate in ongoing education through U-Haul University.
• Perform other duties as assigned.

Requirements & Tech Stack

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to use smartphone-based U-Scan technology.
• Ability to move and hook up U-Haul trucks and trailers.
• Ability to clean and inspect equipment, including checking fluid levels.
• Ability to install hitches and trailer wiring.
• Willingness to fill propane and operate a forklift.

Work Environment & Physical Demands

• Work involves moderate risks or discomforts requiring safety precautions (e.g., working around moving parts, fumes, irritant chemicals).
• May require use of protective clothing or gear (e.g., masks, goggles, gloves, shields).
• Work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights.
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted.