Associate, HFS IS

About the Role

Working as a member of an HFS-IS team in Chennai. The HFS team will be responsible for processing Subscription, Redemptions, Switch & Transfer for Hedge Funds, where Asian clients are investing in them. The candidate will also be responsible for inputting and generating reports to be filed with various regulators.

Key Responsibilities

• Acquire complete understanding of the HFS process and its related functions with various parties involved (e.g., Custody, FDS, NAV, Corporate Actions).
• Strive to become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of HFS processing across all funds.
• Order collection and ensure completeness.
• Verify client signature.
• Prepare the order for input into BP2S systems.
• Carry out checks on the order form.
• Follow up issues with the spoke team and with the client.
• Trade input / checking to BP2S core system.
• Perform control procedures to ensure accuracy and completeness.
• Generation of reports on a daily & monthly basis to the client.
• Dealing with ad-hoc requests from the client and / or other BP2S locations.
• Adhere to quality SLA.
• Adhere to timeliness SLA.
• Ensure no incidents are logged on activities performed.
• Regular follow-up on Partial payments to be done diligently and highlight to supervisor for escalation if break is not cleared.
• Be pro-active in developing customer relations by understanding and responding to customer needs.
• Strive continually for customer satisfaction.
• Identify the real needs of the customer, including those not necessarily stated.
• Deliver very high-quality results.
• Complete ad-hoc duties that may arise, mainly on the first and last week of the month and during system downtime scenarios.
• Monitor the respective group mailbox and respond efficiently to queries.
• Plan leaves in advance as per GSO policies and keep a tab on unplanned leaves.

Requirements & Tech Stack

• Excellent verbal and written communication.
• Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
• Ability to work independently, as well as in a team environment, prioritize multiple tasks, and meet strict deadlines.
• Proficient in Microsoft Office Applications and strong MS Excel skills required.
• Should be self-motivated and energetic.
• Risk and cost awareness:
• Identify risks and promote risk-mitigation processes.
• Identify potential cost-savings and promote cost-efficient processes while maintaining quality and risk controls.
• Team Work:
• Work effectively with team members to accomplish goals.
• Respect the needs of others and display integrity in dealing with team members.
• Ability to work under pressure.
• Communication:
• Ability to communicate to others in a clear, articulate fashion.
• Good written and oral communication skills.
• Good listening and questioning ability.
• Express ideas effectively in individual and group situations.
• Planning & Organising:
• Ability to plan work ahead and prioritize workload.
• Ability to work in an organized manner.
• Must have an attention to detail.
• Continuous Improvement and adaptation:
• Generate creative solutions to problems.
• Always look for ways to improve services and processes.
• Be able to adapt to markets and clients' evolution.

Qualifications

• Any graduate profile with excellent communication and analytical skills and basic knowledge of financial and capital markets.
• Technical Skills:
• Ability to understand, explain, and support change.
• Analytical Ability.
• Ability to develop and leverage networks.
• Ability to develop and adapt a process.
• Behavioral Skills:
• Communication skills - oral & written.
• Ability to collaborate / Teamwork.
• Adaptability.
• Attention to detail / rigor.
• Education Level: Bachelor Degree or equivalent.
• Location: Chennai.