Customer Service Representative
Copart
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Nice to have
- Customer service
- Work
- On-site in North Chicago
- Pay
- Not stated by the employer.
- Listed
- Nov 4, 2026 · still open
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About the Role
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. This role is often the first interaction customers have with Copart, serving as the face of the company.
Key Responsibilities
- Obtain the release of vehicles located at body shops, other locations, or residences.
- Provide office support functions as needed.
- Understand client needs and offer solutions and support.
- Position may expand to include Chat and Email Customer Support.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions.
- Other duties as assigned.
Requirements & Tech Stack
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Qualifications
- One year of office support experience in a customer service role preferred
- Measured on call quality (Knowledge, level of professionalism, time to place follow-up calls)