Customer Service Representative

About the Role

Four Seasons Heating, Air Conditioning, Plumbing, & Electric is hiring Customer Service Representatives to be the first point of contact for customers. This role is crucial in building and maintaining the company's reputation for reliability and expertise.

Key Responsibilities

• Serve as the initial point of contact for customers via phone and message.
• Address inquiries related to service, scheduling, billing, and other customer needs with professionalism and efficiency.
• Investigate customer issues, coordinate follow-up actions, and ensure resolution.
• Manage multiple priorities in a dynamic work environment while maintaining a personal touch.
• Contribute to reputation management by responding to customer reviews and social media comments.

Requirements & Tech Stack

• Customer service experience with a demonstrated track record of reliability, follow-through, and professionalism under pressure.
• Familiarity with review and social platforms such as Google, Facebook, Yelp, Nextdoor, or a strong willingness to learn.
• Sharp written and verbal communication skills with an emphasis on tone and clarity.
• Ability to multitask, think critically, and adapt to changing daily demands.
• Typing proficiency of at least 30 WPM.
• A team-first mindset.
• Availability to work overtime, weekends, and holidays as required.

Qualifications

• Customer service experience with a track record of showing up, following through, and staying professional when things get tense.
• Familiarity with review and social platforms (Google, Facebook, Yelp, Nextdoor) — or the willingness to learn.
• Reputation management experience is a plus, not a prerequisite.
• Sharp written and verbal communication — tone and clarity matter.
• The ability to multitask, think critically, and adapt.
• Typing proficiency of at least 30 WPM.
• A team-first mindset.
• Availability to work overtime, weekends, and holidays as business and customer needs require.

What We Offer

• Competitive hourly pay ($19-$21/hr, based on experience) with opportunities for growth.
• Paid training.
• Paid time off.
• Hybrid or remote flexibility, based on performance and adherence to company standards.
• A collaborative, inclusive team environment.

Benefits

• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Insurance (free to employees)
• Vision Insurance (free to employees)
• Short-Term Disability (free to employees)
• Long-Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• Paid Time Off
• 401(k) with matching
• Credit Union
• Cellular Discounts