Customer Support Representative
ResolveOps
Chicago, ILFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceHelp desk
- Nice to have
- Jira
- Work
- On-site in Chicago
- Pay
- Not stated by the employer.
- Listed
- Nov 3, 2026 · still open
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About the Role
ResolveOps is seeking a Customer Support Representative to answer client staff questions in the weeks following a workflow handover. This role is full-time and remote, available anywhere in the U.S.
Key Responsibilities
- Answer client users by email, chat, and phone in the weeks after a handover.
- Walk users through forms, approval steps, and reports.
- Log every question and notice recurring issues.
- Pass technical problems to consultants with screenshots and the relevant record.
- Update FAQs and short how-to guides for each client.
Requirements & Tech Stack
- Ability to provide short, clear, friendly written replies.
- Proficiency with Microsoft 365 or Google Workspace.
- Experience with Zendesk, Freshdesk, or Jira Service Management is a plus.
- Experience supporting business software users is a plus.
Qualifications
- Some experience in customer service, a help desk, or a call center (internships are acceptable).