Support and Quality Check Intern

About The Role

The QC Executive intern – Venue Pricing & Availability Team will be responsible for collecting, verifying, auditing, and maintaining accurate venue pricing and date availability information across multiple wedding destinations. The role requires direct interaction with hotels, resorts, and venue representatives while posing as a prospective customer to gather authentic information.

Key Responsibilities

• Venue Pricing Verification
• Contact hotels, resorts, and wedding venues as a prospective customer to collect pricing information.
• Gather complete venue details including:
• Room inventory
• Venue spaces and capacities
• Wedding package inclusions
• Meal plans and amenities
• Seasonal and event-based pricing
• Collect pricing information for various categories based on destination-specific requirements.
• Verify pricing variations for weekdays, weekends, peak seasons, off-seasons, Saaya and Non-Saaya dates.
• Obtain brochures, quotations, photographs, and videos for validation purposes.
• Venue Availability Verification
• Verify venue availability for assigned wedding dates.
• Record venue status as:
• Available
• Not Available
• On Request
• Capture special conditions such as:
• Blackout dates
• Partial bookings
• Renovation periods
• Minimum booking requirements
• Update availability information accurately in the central tracker.
• Data Entry & Documentation
• Update pricing and availability trackers with complete and accurate information.
• Maintain detailed call notes and verification remarks.
• Ensure all supporting documents, quotations, and visual assets are properly stored.
• Maintain organized records for future audits and reference.
• Call Recording & Quality Compliance
• Record all calls made to venue representatives.
• Ensure recordings are stored in the prescribed naming format.
• Validate collected information against supporting documentation.
• Ensure compliance with internal quality standards and SOPs.
• Follow-Up & Escalation
• Conduct follow-ups with venues through calls and emails when required.
• Make up to three contact attempts before escalating unresponsive venues.
• Coordinate with Team Leads regarding venue reassignment or unresolved cases.
• Escalate discrepancies and incorrect information for immediate review.
• Quality Assurance & Auditing
• Perform regular validation of venue data.
• Cross-check pricing and availability information for accuracy.
• Ensure all records are complete, authentic, and audit-ready.
• Identify process gaps and recommend improvements to maintain data quality.

Requirements & Tech Stack

• Microsoft Excel
• Google Sheets

Qualifications

• Graduate in any discipline.
• 0–3 years of experience in:
• Quality Assurance
• Quality Check
• Customer Support
• Hospitality Operations
• Vendor Management
• Telecalling
• Data Verification
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and analytical ability.
• Good probing and information-gathering skills.
• Ability to maintain accurate documentation.
• Strong organizational and time-management skills.
• Ability to work independently and meet productivity targets.
• Professional telephone etiquette and follow-up skills.
• Comfortable making outbound verification calls.
• Strong ownership mindset and accountability.
• Ability to work in a fast-paced environment while maintaining high accuracy standards.