Assistant Property Readiness Coordinator

About the Role

Join Real Property Management Pros as an Assistant Property Readiness Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service in single-family property management. This is an entry-level position offering hands-on training.

Key Responsibilities

• Oversee Move-Ins & Move-Outs:
• Schedule and conduct property evaluations to ensure seamless resident move-ins.
• Document property conditions at move-in and move-out.
• Address resident questions and coordinate necessary follow-up.
• Coordinate Make-Ready Projects:
• Organize repairs, cleanings, and other services between resident turnovers.
• Communicate with vendors, contractors, and internal teams to prep homes for new residents.
• Champion Resident Satisfaction:
• Serve as a primary point of contact for residents during transition periods.
• Answer questions and resolve concerns.
• Encourage residents to provide feedback and positive reviews to enhance NPS score.
• Collaborate with the Leasing Team:
• Share updates on property conditions and track progress.
• Keep Landlord/Investor clients informed.
• Provide concierge-level service by educating Investors on property statuses and potential upgrades.
• Maintain Detailed Records:
• Accurately document all interactions and property details in software systems.
• Keep digital and physical records updated for compliance and accountability.

Requirements & Tech Stack

• Customer-Focused: Genuinely enjoy helping people and creating positive resident experiences.
• Detail-Oriented: Notice small details impacting property condition evaluations and make-ready processes.
• Organized & Flexible: Juggle multiple tasks, re-prioritize as needed, and keep projects on time.
• Clear Communicator: Effectively relay information verbally and in writing to residents, investors, contractors, and team members.
• Tech-Savvy: Comfortable using software tools, apps, and online platforms.
• Locally Based: Live in Northern Virginia to handle field work and property visits.
• Interest in Real Estate: Eager to learn about single-family property management.

Qualifications

• High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
• Experience in a customer-facing or project coordination role is a plus.
• Valid driver’s license and reliable transportation for on-site visits.
• Ability to pass background checks.