Welcome Coordinator, Bilingual Spanish

About the Role

The Welcome Coordinator at Oak Street Health creates an inclusive environment and makes a positive first and last impression on patients. This role is the face of the clinic and ensures center operations are efficient. Welcome Coordinators perform administrative tasks to support the broader teams in creating an unmatched patient experience.

Key Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in the electronic medical record platform
• Scheduling/rescheduling appointments within the electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Requirements & Tech Stack

• Strong computer skills
• Basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish (or other languages spoken by people in the communities served, where necessary)
• US work authorization

Qualifications

• Experience in a customer service setting (strongly preferred)
• Some college education (preferred)
• A flexible and positive attitude
• A welcoming and nurturing attitude toward older adults
• High level of integrity

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $17.00 - $31.30 per hour

This position is eligible for a CVS Health bonus, commission or short-term incentive program.

This full-time position is eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.