Sales Associate (Full-Time)

About the Role

We are looking for dedicated employees to join our team and help our customers have the best experience possible every time they enter a DTLR store.

Position Summary

The Full-Time Associate is responsible for assisting the store management team with daily store operational functions, including providing excellent customer service, driving sales, merchandising, and other responsibilities as assigned by management. All related activities are expected to be performed in a professional, courteous, reliable, and results-oriented manner. A standard work week consists of a minimum of 35 hours up to a maximum of 40 hours.

Key Responsibilities

• Builds customer relationships by demonstrating a strong sense of customer service by assisting all customers in a professional, courteous, reliable, attentive, honest, and responsive manner.
• Identifies customer needs and provides knowledgeable assistance to help customers select the product(s) that meet their needs.
• Displays basic fashion and trend knowledge and is able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
• Assists with shipments, merchandising, restocking, and pricing.
• Maintains and presents a positive, enthusiastic attitude toward job and company.
• Complies with and enforces all company policies.
• Embraces service training and product programs.
• Assists Store Manager with monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Actively seeks to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft. Follows loss prevention policies and security procedures.
• Enforces and follows proper point of sale procedures. Balances all money taken in during assignment and works with store management to investigate discrepancies.
• Keeps management informed of important developments, potential problems, and related information necessary for effective management.
• Helps maintain a neat and orderly sales environment.
• Performs other duties as may be assigned.

Requirements & Tech Stack

• English language proficiency for effective communication.
• Demonstrated leadership and ability to work under minimum supervision.
• Open availability and flexibility to meet customer demand and business needs.
• Willingness to work in multiple stores in the assigned district.

Qualifications

Education And/Or Experience

• Previous work experience in retail or customer service is preferred, but not necessary.
• High school diploma or equivalent preferred.

Skills And Knowledge Requirements

• Must possess basic fashion and style trend knowledge and a desire to work with customers in a retail setting.
• Proven track record in building and working as part of a team.
• Demonstrated ability to handle responsibility.
• Understanding of the needs of the street lifestyle customer.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases.
• Able to work in a fast-paced, dynamic environment.

Compensation

• Sales Associate (Full-Time) pay range: $18.05 - $19.05 per hour.
• Eligible for the company 401K plan.