Quality Assurance Intern

About the Role

Connect2Learn is looking for a Training & Quality Assurance Executive to join our growing team and play a key role in strengthening employee performance, training effectiveness, and service quality.

Position: Training & Quality Assurance Executive

Location: Kolkata – Work From Office

Employment Type: Full-Time

Key Responsibilities

• Conduct onboarding, process, product, and refresher training sessions.
• Identify training and performance gaps across teams.
• Monitor calls, customer interactions, and processes to ensure quality standards.
• Conduct regular quality audits and provide constructive, actionable feedback.
• Identify recurring errors, knowledge gaps, and process deviations.
• Work closely with Team Leaders and Managers to improve employee performance.
• Develop and update training materials, SOPs, assessments, and learning resources.
• Conduct role plays, assessments, and knowledge checks.
• Maintain training, quality, and performance records.
• Support coaching and performance improvement initiatives.
• Contribute towards building stronger processes and a continuous learning culture.

Qualifications

• Freshers with strong communication and presentation skills.
• Candidates from Sales, Customer Support, BPO, Renewals, EdTech, Operations, or similar backgrounds.
• Prior experience in Training or Quality Assurance is an advantage.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• Ability to identify gaps and provide meaningful feedback.
• Comfortable working in a fast-paced and growing startup environment.