Associate Systems Analyst, Ambulatory Team

About the Role

Supports the design, implementation, and maintenance of software systems to meet organizational needs. Assists in system troubleshooting, providing end-user training, and performing basic project coordination. This role works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency.

Core Duties and Responsibilities

• System Maintenance, Updates, and Innovation

• Assist in diagnosing and resolving IT issues, supporting daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as needed.

• Support system modifications, implementation, and testing for basic workflows, ensuring reliable functionality and supporting optimization initiatives.

• Participate in functional and integrated testing to verify and optimize system performance, documenting results and identifying areas for improvement.

• Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutions.

• Assist with user security management under the guidance of senior analysts to uphold data integrity and optimize access control.

• Collaborate with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practices.

• Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimization.

• Collaboration and Communication

• Work closely with team members, providing clear updates to ensure alignment with project goals.

• Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.

• Contribute to a supportive, respectful, and collaborative work culture.

• Actively seek and apply feedback and suggest process improvements.

• Maintain consistent communication with the team for seamless collaboration.

• Project Coordination

• Help define scope, plan, deliverables, schedules, and milestones.

• Help oversee a project, acting as a contact for team members, colleagues, and stakeholders to ensure smooth project execution.

• Help ensure proper communication of information within the project team, including facilitation of regular meetings, documentation of meeting notes and action items.

• Assist with maintaining project documentation, including project scope, plans, reports, and status updates.

• Help identify risks, create risk mitigation plans, and ensure contingency measures are in place.

• Help identify problems in the project and assists in finding solutions to keep the project on track.

• Training and Education

• Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systems.

• Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needs.

• Offer ongoing end-user systems support to resolve issues and enhance system proficiency.

• Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectives.

• Continuous Learning and Knowledge Development

• Demonstrates growing commitment to expanding technical knowledge.

• Utilizes resources such as application community sites, professional networks, and industry tools.

• Applies new skills to support tasks and contribute to team objectives.

• Attends basic training sessions and workshops.

• Follows industry news and monitors basic trends.

• Identifies key areas for personal and professional improvement.

• Participates in team discussions and knowledge-sharing activities.

• Conducts basic research for projects and contributes to content development.

• Accepts and incorporates feedback from peers and supervisors.

• Shares knowledge informally with peers.

• Collaborates with other teams to gain a better understanding of their processes.

Requirements & Tech Stack

• EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Bachelor’s degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experience.

• Relevant certifications and/or proficiencies may be required, with a target completion within 90 days following formal training provided by WVUHS Information Technology.

• PHYSICAL REQUIREMENTS:

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.

• Ability to sit for extended periods of time.

• WORKING ENVIRONMENT:

• Standard office environment.

• May require travel to other WVUHS facilities or affiliated sites for implementations, training, and/or support.

Qualifications

• Experience

• Experience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimization.

• Proficiency in systems administration and providing strategic insights and improvements to business operations.

• Experience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementations.

• Understanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and compliance.

• Knowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture.

• Knowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilities.

• Proven EpicCare Ambulatory proficiency.

• Skills and Abilities

• Analysis and Assessment: Foundational experience in analyzing business needs, documenting functional specifications, and supporting alignment with technical solutions. Capable of utilizing data insights to assist in decisions related to software procurement, installation, and configuration. Demonstrates growing proficiency in utilizing tools such as process maps, workflow diagrams, and data analytics to support system design, training, and problem resolution.

• Attention to Detail: Demonstrates foundational skills to troubleshoot and test systems, assisting in identifying and resolving potential issues to support functionality and reliability.

• Communication, Relationship Building, and Teamwork: Demonstrates written and verbal communication skills to convey technical information clearly. Applies interpersonal skills to build relationships and support collaboration within teams. Actively contributes to a positive team dynamic by participating in group problem-solving, sharing knowledge, and fostering a collaborative environment.

• Adaptability and Change Management: Demonstrates ability to respond to unexpected changes and system issues, applying foundational coping skills to assist in minimizing disruptions and maintaining operations.

• Time Management: Shows ability to prioritize and manage multiple tasks and deadlines, working to ensure timely and accurate completion while contributing to team goals.