Associate Desktop Support Specialist

The Whiting-Turner Contracting Company

About the Role

• Provides a single point of contact for end-users to receive Tier 1 support and maintenance within the organization's desktop computing environment.

Key Responsibilities

• Installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware, laptops, iPads, iPhones, peripherals, and applications to ensure optimal performance.
• Troubleshooting problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.
• Providing end-user assistance where required.
• Maintaining and documenting all work in the automated Help Desk system.
• Working collaboratively with all aspects of information technology and customer departments.

Qualifications

• High School Diploma or Equivalent Required.
• Bachelor's Degree in Computer Science, Information Technology, or related field Preferred.
• General Experience with Windows operating systems, terminal hardware, controller hardware and software, and emulation software Preferred.
• General Experience in a Hospital Environment Preferred.
• General Experience and knowledge supporting, troubleshooting, and configuring PC Hardware Preferred.