Google cloud,CEX,CCAI
Infosys
Bengaluru East, Karnataka, India1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- SalesAccount managementCustomer serviceLLMs
- Work
- On-site in Bengaluru East
- Pay
- Not stated by the employer.
- Skill demand
- LLMs20%Sales9%Customer service5%of 99 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
Designing, developing, and maintaining intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
Key Responsibilities
- Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
- Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
- Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
- Develop reusable conversation components and enterprise chatbot frameworks.
Preferred Migration Experience
Candidates with experience in any of the following will be strongly preferred:
- Genesys to Google CCAI migration
- NICE CXone to Google CCAI migration
- Amazon Connect to Google CCAI migration
- Legacy IVR modernization programs
- Dialogflow ES to CX migration
- Traditional chatbot to Generative AI bot transformation
- Knowledge base migration and conversational redesign initiatives
- Contact center cloud migration programs
Requirements & Tech Stack
- Google Contact Center AI (CCAI)
- Dialogflow CX
- Conversational AI
- Virtual Agent Development
- Contact Center Automation