Junior Customer Success Manager

About the Role

At Wizer, we make security awareness training that people actually want to watch. Short, clear, and human, because the best defense against phishing and social engineering is a team that cares. Thousands of organizations use Wizer to build that culture, and we’re looking for a Junior Customer Success Manager to help them get the most out of it.

Key Responsibilities

• Own a book of 300+ customer accounts, from onboarding and adoption through renewal
• Get hands-on with the technical side: building reports, helping customers configure email settings in Google Workspace and Microsoft 365, and troubleshooting when things don’t go as planned
• Spot risk early, keep customers engaged, and find opportunities to grow accounts
• Share what you hear from customers with our product and leadership teams

Requirements & Tech Stack

• 0–1 years of experience in a customer-facing role
• Highly organized, with the ability to manage a large book of customers without letting anyone fall through the cracks
• Genuinely care about helping people and seeing them succeed
• Self-motivated: you take initiative and don’t wait to be told what to do next
• Curious about understanding people, what they need, and why
• Clear, warm communication, in writing and on calls

Nice to have:

• SaaS or B2B tech experience
• HubSpot or other CRM experience
• Comfort with Google Workspace or Microsoft 365 admin settings
• An interest in cybersecurity (we’ll teach you the rest)

About the Team

You’ll join a small team where your work is visible and your ideas matter. We’ll train you on the product, the technical setup, and how we run customer success, and you’ll report directly to our Director of Customer Success. You’ll get real exposure to the technical side of the product and grow fast because there’s always something new to own.

Location & Compensation

• Hybrid, based in Boston, in the office three days a week
• Salary range: $50,000–$70,000