Customer Contact Comms Associate

Job Title: Customer Contact Comms Associate

About the Role

You will be aligned with our Customer Support vertical and help us in managing and resolving customer queries, handling escalations and complaints of dissatisfied customers, and giving the best resolutions. You will also be responsible for closing faults and complaints within SLAs.

Key Responsibilities

• Managing and resolving customer queries.
• Handling escalations and complaints of dissatisfied customers.
• Providing resolutions to customer issues.
• Closing faults and complaints within SLAs.

Requirements & Tech Stack

• Omnichannel
• Customer Service - P3

Qualifications

• Any Graduation
• Candidate who is good in email and chat processes.
• Good in typing.