Field Officer

About the Role

The Field Officer is a full-time, on-site role based in Gurugram, responsible for overseeing day-to-day facility operations across assigned client locations.

Key Responsibilities

• Monitor service delivery.
• Coordinate maintenance and repairs.
• Ensure security and safety protocols are followed.
• Support workplace services such as housekeeping and vendor management.
• Conduct regular site inspections.
• Document issues and follow up on corrective actions to maintain service quality and compliance with company and client standards.
• Liaise with clients, internal teams, and service providers to address operational needs.
• Support continuous improvement initiatives.
• Report on performance metrics and incidents.
• Coordinate across shifts or schedules as needed to support uninterrupted facility operations.

Requirements & Tech Stack

• Ability to manage facility operations, including routine inspections, coordination of maintenance activities, and oversight of housekeeping and workplace support services.
• Experience in vendor and contractor management, including scheduling, performance monitoring, and adherence to service level agreements.
• Knowledge of safety, security, and compliance practices within facility management, including incident reporting and implementation of corrective actions.
• Strong communication and interpersonal skills for engaging with clients, on-site staff, and cross-functional teams, with the ability to handle issues professionally.
• Competence in basic documentation and reporting, including use of digital tools or software to track tasks, log inspections, and prepare status updates.
• Ability to work on-site in Gurugram, manage time effectively, and adapt to changing operational requirements and priorities.

Qualifications

• Relevant experience in facility management, operations, or a related field.
• Prior exposure to corporate or commercial environments is an advantage.
• Diploma or bachelor’s degree in facilities management, engineering, business administration, or a related discipline is preferred.