Account Manager

Rent-A-Center

About the Role

A dynamic role responsible for managing rental accounts by delivering exceptional customer service, selling new products, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.

Key Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Requirements & Tech Stack

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Physical Requirements

• Ability to lift and move heavy merchandise.
• Ability to drive a box truck.
• Standing and driving for extended periods of time.

Schedule & Work Environment

• Full-time, Monday–Saturday.
• Sundays off plus one weekday off.
• Physically active role requiring lifting, bending, and standing.

Benefits

• Rapid growth and advancement opportunities.
• Weekly pay.
• Paid time off.
• Medical, dental, vision, life & disability insurance.
• Industry leading 401(k) with company match.
• Flexible Spending & Health Savings Accounts.
• Supplemental and voluntary insurance options.