Medical Assistant-Internal Medicine

About the Role

Provides high-quality, direct patient care in a team-based model to BILH Primary Care-Mt. Auburn patients and supports smooth and efficient administrative and clinical practice operations.

Key Responsibilities

• Contributes to patient, practice, and organizational goals through relationship development and care team coordination.
• Develops long-term empathetic relationships with patients, families, and colleagues.
• Assists patients during visits, including facilitating timely flow, informing about delays, engaging on visit reason, updating medication and allergy lists, reviewing screening questions (e.g., PHQ-9), and acting as a liaison between patient and practice staff.
• Communicates clearly with patients and teams, providing hand-offs to providers with relevant information.
• Performs medical assisting duties under supervision, which may include:
• Obtaining accurate vital signs, height, and weight measurements.
• Performing EKGs.
• Conducting point of care testing.
• Performing phlebotomy.
• Administering immunizations (certified MAs only).
• Assisting during routine procedures.
• Leads conversations for Population Health efforts by identifying and addressing health maintenance or chronic disease management needs through outreach and basic health coaching.
• Monitors practice activity electronically and in person.
• Assists with related data gathering and basic health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates.
• Adheres to control standards.
• Maintains an unobstructed area for patient access.
• Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for provider review.
• Enters/scribes orders for tests, services, or appointments in the EHR as directed by a clinician.
• Accurately documents tasks performed during visits for proper billing.
• Schedules related diagnostic and lab tests, accommodating patient and provider needs.
• Verifies patient insurance, including prior authorizations, referrals, and pre-certifications.
• Identifies OSHA compliance issues.
• Ensures patient safety practices to prevent/eliminate the risk of patient harm.
• Promptly reports adverse patient events and near misses.
• Ensures Patient Health Information (PHI) is used only for purposes of patient TPO (treatment, payment, and operations).

Requirements & Tech Stack

• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.
• Electronic Health Record (EHR) system usage.

Qualifications

• High School diploma or GED required.
• Bachelor's degree in Health Science preferred.
• License Medical Assistant Certificate preferred.
• Registration Certified Nursing Assistant preferred.
• Certificate 1 EMT Basic License preferred.
• Certificate 2 Phlebotomy Certificate preferred.
• 0-1 years related work experience required.
• Demonstrated Medical Assistant (MA) competencies within one year of hire.
• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures.
• Problem Solving: Ability to address routine, somewhat repetitive problems by following clear directions and procedures.
• Independence of Action: Ability to follow general instructions and procedures; work is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies.
• Team Work: Ability to work collaboratively in small teams.
• Customer Service: Ability to provide a high level of customer service in a professional, service-oriented, respectful manner. Ability to remain calm in stressful situations.
• Age-based Competencies: Competent to provide patient care to the following age groups: Neonatal, Youth, Young adult, Middle Age, Elderly.

Social/Environmental Requirements

• Work requires close attention to task.
• Work routine is fairly consistent but requires judgment to respond to events.
• Potential exposure to adverse environmental conditions.
• Daily: Protective equipment required (Respirator, earplugs, mask, gloves, eyewear etc).
• Potential exposure to infectious diseases and/or airborne pathogens.
• Potential exposure to infectious diseases and/or bloodborne pathogens.
• Health Care Worker Status: HCW1: Regular, day-to-day contact; face-to-face and hands-on.

Sensory Requirements

• Close work (paperwork, visual examination).
• Color vision/perception.
• Visual clarity <3 feet.
• Hot/Cold.
• Sharp/Dull.
• Smell.
• Conversation.
• Monitoring Equipment.
• Telephone.
• Background Noise.

Physical Requirements

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently.
• Employee needs to stand and/or move around through the majority of their shift.
• Frequent sitting, walking, standing.
• Frequent bending neck, bending waist, twisting neck, twisting waist.
• Frequent Power Grasping (both hands).
• Frequent Fine Manipulation (both hands).
• Frequent Pushing/Pulling (both hands).
• Frequent Keyboard use.
• Frequent Reaching-below shoulder height.
• Frequent Lifting and carrying items weighing up to 10 lbs.
• Occasional Reaching-above shoulder height.
• Occasional Pushing items weighing up to 10 lbs.
• Occasional Pushing items weighing up to 25 lbs.
• Rare Lifting and carrying items weighing up to 25 lbs.
• Rare Lifting and carrying items weighing up to 50 lbs.
• Rare Pushing items weighing up to 50 lbs.
• Rare Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance.

Pay Range

$21.00 - $28.26