Field service Engineer

About the Role

The Field Services Engineer is a full-time remote role responsible for supporting Cambrian Bioworks products at customer sites and through remote channels.

Key Responsibilities

• Installing and configuring equipment and applications.
• Performing routine and preventive maintenance.
• Diagnosing technical issues to restore system performance.
• Providing timely technical support.
• Documenting service activities.
• Collaborating with internal engineering and product teams to resolve complex problems.
• Engaging with customers to understand their operational needs.
• Delivering training on proper use and care of systems.
• Ensuring a positive, professional service experience.

Requirements & Tech Stack

• Demonstrated Field Service experience with scientific, diagnostic, or technical equipment.
• Strong Troubleshooting skills for hardware, software, and system-level issues.
• Hands-on Preventive Maintenance capabilities, including inspection, calibration, and routine servicing.
• Background in Technical Support, including remote assistance, ticket handling, and issue escalation.
• Excellent Customer Service skills, with the ability to communicate clearly and build trust with diverse stakeholders.
• Relevant technical education (e.g., degree or certification in engineering, biomedical technology, electronics, or related field).
• Ability to work independently in a remote setting, manage time effectively, and prioritize multiple service requests.
• Willingness to travel to customer sites as needed.
• Familiarity with diagnostics or life sciences environments and laboratory workflows is beneficial.