Field service executive

About the Role

The Field Service Executive role at Google Ads is a full-time, on-site position based in Jammu.

Key Responsibilities

• Visit and support local clients.
• Explain Google Ads solutions.
• Assist with campaign setup, optimization, and troubleshooting.
• Meet with business owners.
• Understand client marketing objectives.
• Provide product demonstrations.
• Resolve service-related issues.
• Coordinate with internal teams.
• Document client interactions.
• Ensure timely follow-up to maintain strong client relationships.
• Represent Google Ads professionally in the field.
• Gather feedback from clients.
• Contribute to improving local market penetration and customer satisfaction.

Requirements & Tech Stack

• Ability to work on-site in Jammu.
• Travel locally as needed.
• Adapt to a fast-paced field environment.
• Proficiency with basic office and productivity tools.
• Comfort with using mobile and web-based applications in client interactions.

Qualifications

• Strong interpersonal skills and customer service capabilities.
• Effective communication skills, including the ability to present complex ideas in simple terms and listen actively to client needs.
• Team management and collaboration skills.
• Solid organization skills to manage schedules, client visits, documentation, and follow-up tasks efficiently.
• Familiarity with digital marketing or online advertising platforms is beneficial.