BPO Service Executive
Jeffs group of companies
Bengaluru, Karnataka, IndiaFresher9m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Diploma
- Must know
- Stakeholder managementBusiness analysis
- Nice to have
- Help deskCRMCustomer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- CRM12%Help desk3%Business analysis2%of 99 similar fresher jobs posted in India this week
- Listed
- 1 Nov 2026 · still open
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About the Role
The BPO Service Executive will handle customer interactions across phone, email, and chat, ensuring timely and accurate responses to inquiries and service requests in alignment with Bethlix’s quality standards. This is a full-time, on-site role based in Bengaluru.
Key Responsibilities
- Manage customer accounts.
- Resolve customer issues.
- Document customer interactions.
- Escalate complex cases to the appropriate teams.
- Coordinate with internal stakeholders.
- Maintain service level agreements.
- Contribute to process improvements to enhance customer experience.
- Support team goals.
- Participate in training.
- Follow established workflows and compliance guidelines.
Requirements & Tech Stack
- Ability to work in rotational shifts.
- Ability to adapt to process changes.
- Ability to adhere to service quality standards.
- Basic computer proficiency.
- Familiarity with CRM or ticketing systems is an advantage.
Qualifications
- Strong Interpersonal Skills and Customer Service abilities.
- Excellent Communication skills (verbal and written).
- Effective Team Management and collaboration skills.
- Solid Organization Skills.
- Relevant experience in BPO, call center, or customer support environments is preferred.
- A diploma or bachelor’s degree in any discipline is beneficial; fresh graduates with strong communication skills are also encouraged to apply.