Solution Center Consultant, Associate

About the Role

As an Associate Solution Center Consultant at PTC, you will lead the successful deployment and adoption of enterprise software solutions for customers. You will guide implementations from discovery and solution design through deployment, training, and go-live support, partnering closely with customers, project teams, and cross-functional stakeholders. This role requires a blend of consulting expertise, technical aptitude, and project leadership to help customers achieve their business objectives and maximize the value of their investment.

Key Responsibilities

• Lead customer discovery sessions and requirements workshops to understand business needs and define implementation strategies.
• Translate customer requirements into scalable solution designs and implementation plans.
• Configure, deploy, and support enterprise software solutions while ensuring alignment with customer goals and best practices.
• Partner with project teams to manage implementation activities, timelines, risks, and deliverables.
• Facilitate testing, user acceptance activities, deployment readiness, and go-live support.
• Collaborate with Solution Architects, Product Management, Engineering, and Customer Success teams to drive successful project outcomes.
• Deliver customer training and enablement programs to support adoption and long-term success.
• Serve as a trusted advisor to customers by providing guidance, resolving challenges, and ensuring overall project success.
• Contribute to process improvements, implementation methodologies, and knowledge-sharing initiatives across the organization.

Requirements & Tech Stack

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field; equivalent experience will also be considered.
• Strong problem-solving skills and ability to analyze business and technical requirements.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and deliver results in a customer-focused environment.
• Experience with Product Lifecycle Management (PLM) solutions, with Windchill experience strongly preferred.
• Proven ability to translate business requirements into scalable technical solutions and implementation plans.
• Experience managing customer stakeholders, resolving project risks, and driving successful business outcomes.
• Knowledge of enterprise software integrations, data migrations, change management, and system adoption best practices.

Qualifications

• 5+ years of experience implementing enterprise software solutions in a consulting, implementation, or technical delivery role.
• Experience leading customer implementations from requirements gathering and solution design through deployment and user adoption.