Desktop & Cloud Support Intern, North America

Role: Desktop & Cloud Support Intern

Company: OneUp Networks

Key Responsibilities

• Local Support
• Provide L1/L2 support for desktops, laptops, printers, and peripherals using tools like Zoho Desk, Connectwise.
• Install, configure, and troubleshoot Windows/macOS environments, including tools like Microsoft Windows, macOS, and Microsoft Office.
• Manage users, groups, and permissions via Active Directory and Microsoft Entra ID.
• Provide remote troubleshooting using tools like TeamViewer, AnyDesk, or Microsoft Intune.
• Diagnose hardware issues and basic network problems (LAN/Wi-Fi, VPN) using tools like Cisco AnyConnect and standard diagnostic utilities.
• Ensure endpoint security, antivirus updates, and patching using tools like Microsoft Defender, SCCM, or WSUS.
• Windows Server & Infrastructure
• Manage, maintain, and troubleshoot Windows Server (2016/2019/2022) environments.
• Configure and support Active Directory, DNS, DHCP, Group Policies, and user/session management.
• Administer and optimize Remote Desktop Services (RDS) multi-user environments.
• Perform server hardening, updates, and ongoing system performance monitoring.
• Manage file permissions, shares, profiles, and storage allocations.
• Hosting Support (QB/TR/Application Hosting)
• Provide application hosting support for QuickBooks Desktop and Thomson Reuters software in a multi-tenant environment.
• Install, configure, update, and troubleshoot hosted applications.
• Handle user access issues, session problems, printing issues, mapping drives, and performance complaints.
• Coordinate with application vendors when needed for escalated issues.
• Client Support
• Serve as a primary technical contact for hosting clients (L1/L2).
• Troubleshoot remote user connectivity issues including RDP/SSL/VPN.
• Provide timely and professional communication across email, tickets, and calls.
• Assist with user onboarding, environment setup, and migration tasks.
• Cloud Hosting & Operations
• Monitor system health, uptime, CPU/RAM usage, and resource allocation.
• Assist in provisioning new servers, scaling resources, and maintaining high availability.
• Participate in backup verification, disaster recovery testing, and security compliance routines.
• Document environment changes, SOPs, and troubleshooting guides.

Requirements & Tech Stack

• Qualifying Criteria:
• Free Talker with USA Audience
• Understands Client Support
• Understands Windows Server OS (2019/22), RDP
• Tools/Technologies Mentioned:
• Zoho Desk, Connectwise
• Microsoft Windows, macOS, Microsoft Office
• Active Directory, Microsoft Entra ID
• TeamViewer, AnyDesk, Microsoft Intune
• Cisco AnyConnect
• Microsoft Defender, SCCM, WSUS
• Windows Server (2016/2019/2022)
• Remote Desktop Services (RDS)
• QuickBooks Desktop
• Thomson Reuters
• RDP/SSL/VPN

Opportunity

• Learn Cloud concepts
• Learn Windows Server OS Administration
• Learn from Industry best and grow your career in Cloud and Windows Server Environment
• Talk to US Business Owners and Managers and upskill your business acumen.
• Work with latest tools and technologies related to Windows Server, VDI, Cybersecurity, Backups, Network/Server Monitoring.
• Opportunities for professional development and growth.

Work Schedule & Location

• Shifts:
• North American, 10:30 PM to 8 AM (4 Openings)
• Australian, 3:30 AM to 1 PM (4 Openings)
• North American, 7 PM to 4 AM (4 Openings)
• Location: Remote
• Internship: Full-time post 6 months