Customer Relations Associate

About the Role

The Customer Relations Associate performs various Customer Service activities.

Key Responsibilities

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing visitor logs and controlling visitor badges.
• Supports a strong commitment to world-class customer service, ensuring a pleasant and productive shopping experience.
• Greets all customers promptly and in a friendly manner.
• Handles customer merchandise returns, completing refund/exchange paperwork.
• Sorts returns by category and returns them to the proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat, and well-stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary customer experience by assisting customers in making buying decisions:
• Identifying and evaluating customer needs.
• Making product recommendations based on customer needs.
• Promoting programs including CLUB Membership, VOC, and In-Store Pick-up.

Requirements & Tech Stack

• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale (POS) register system.

Qualifications

• High school diploma or equivalent experience.

Physical Requirements

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions involving wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work: Constantly lifting and moving objects up to 20 pounds; occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Independent Judgement

• Performs tasks and duties under general supervision, using established procedures and innovation.
• Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required.
• Often makes recommendations to work procedures, policies, and practices.