Operations Associate

Infiflex Inc.

Key Responsibilities

• Monitor accounts to identify overdue payments.
• Keep accurate records and report on collection activity.
• Balance maintaining trusting client connections with ensuring timely payments.
• Communicate and negotiate effectively.
• Operate independently and as part of a team.
• Review the history of each invoice or bill.
• Locate and contact clients to inquire about past-due payments.
• Follow up regularly to encourage clients to pay bills on time.
• Process refunds and payments.
• Resolve billing and credit concerns with customers.
• Revise invoices as and when required.
• Check customer service renewals.
• Upsell.

Requirements & Tech Stack

• Working knowledge of Google Sheets, Docs, and databases.
• Comfortable working with targets.
• Comfortable working extended hours and over weekends.
• Excellent communication skills (written and oral).
• Problem-solving skills.
• Coordinate within the Operations team and other departments smoothly and efficiently.

Qualifications

• Education: Minimum Higher Secondary, Maximum Bachelor’s degree.
• Communication Skills
• Payment Follow-up & Debt Collection
• Invoice Management & Billing
• Google Sheets, Docs & Database Management
• Problem-Solving & Customer Relationship Management