Forward Deployed Engineer

About Us

IGNOSIS AI is an AI-first collections company. We combine voice AI, WhatsApp bots, and digital channels with trained tele-calling and field teams to optimize recovery. We serve banks, NBFCs, and new-age lenders across the full delinquency curve.

The Role

This role sits between clients and the product team. You will gain deep understanding of client problems, analyze their funnels, identify and fix conversion bottlenecks, and translate insights into platform improvements. You will own the outcome, not just the task.

Key Responsibilities

• Own client outcomes end-to-end, from go-live to scale-up, and be accountable for business results.
• Conduct deep problem discovery by understanding client problem statements, use cases, and funnels to identify conversion leaks.
• Design, configure, and iterate on voice agent flows, prompts, and integrations to improve key metrics.
• Manage client scale-up from pilot to full deployment and expand into new use cases.
• Act as the product feedback loop by bringing customer insights to the product team, shaping new features, and driving their implementation with clients.

Requirements & Tech Stack

• Extreme ownership: Treat client outcomes as your own and see problems through to completion.
• Sharp problem-solving: Break down ambiguous problems, form hypotheses, and use data to find solutions.
• Client depth: Be comfortable with senior client stakeholders and translate business problems into technical solutions.
• Technical fluency: Comfort with APIs, SQL, and data analysis. Ability to write clear requirements for engineers.
• Bias for action: Thrive in a fast-moving environment and prefer building over handing off.

Qualifications

Experience with voice AI, conversational AI, or LLM-based products

Exposure to BFSI, lending, or collections

These are good to have but not mandatory.