Trainee Content Analyst

About the Company

FindLaw and Martindale-Avvo (MAC) offer comprehensive digital marketing and client development solutions for the legal industry. FindLaw is the U.S.’ leading source of online legal information, providing law firms with expertly designed websites that attract high-value clients and strengthen existing relationships. Attorneys also benefit from enhanced visibility through listings on FindLaw.com. Martindale-Avvo delivers a full suite of services including lead generation, reputation management, and targeted digital marketing, supported by a trusted network of legal brands.

About the Role

We are looking for a detail-oriented professional to manage end-to-end order updates, processing directory and profile requests (Martindale, Avvo & Lawyers.com). The role requires strong stakeholder coordination, a good understanding of products & process, and collaboration with other teams to ensure seamless order execution.

Key Responsibilities

• Manage end-to-end order updates.
• Process Directory and profile requests (Martindale, Avvo & Lawyers.com).
• Manage Firm Name, Address & Contact information changes for various listings.
• Proofread content and identify data discrepancies.
• Create and review attorney profile content.
• Manage multiple tasks efficiently and meet deadlines.
• Maintain a high level of data accuracy and confidentiality.
• Document, index, and track historical data for internal systems and audits.
• Solve problems and improve processes proactively.
• Accurately validate and process customer orders by understanding product features and configurations.
• Collaborate cross-functionally with Sales, Finance, Operations, and Product teams to ensure seamless order execution.
• Monitor order progress and resolve any discrepancies.
• Ensure timely delivery to customers.
• Maintain accurate and current data in CRM Systems.
• Facilitate product upgrades and customer transitions.
• Deliver regular reports on renewal and upgrade status to management.
• Collect stakeholder feedback to identify inefficiencies and gaps in order and renewal workflows.

Requirements & Tech Stack

• Proficient in Gmail, Google Workspace, and Salesforce for email handling and case management.
• Skilled in data entry, profile management, and order processing from multiple Service Centers.
• Strong attention to detail.
• Excellent written communication and organizational skills.
• Strong understanding of product features and configurations.
• Collaborative team player.
• Possess a proactive approach to problem-solving and process improvement.
• Comfortable working directly with customers.
• Flexible to work on rotational shifts.

Qualifications

• Any Bachelor’s degree, or equivalent hands-on experience.
• Excellent written and oral communication skills in U.S. English.
• Strong organization, project management, and time management skills.
• Adaptable and embraces change.