Payroll-Apprentice

About the Role

Apprentice – Global Benefits Operations to support the handling of employee benefit-related cases across countries supported by Aon. The role will involve reviewing, processing, tracking, and resolving benefits queries and transactions in line with defined processes, service level agreements, and country-specific requirements. This internship is ideal for someone eager to build experience in global HR operations, benefits administration, case handling, stakeholder coordination, and service delivery within a fast-paced environment.

Key Responsibilities

• Support the end-to-end handling of employee benefits cases.
• Review incoming requests related to benefits and ensure cases are categorized, assigned, and processed accurately.
• Respond to employee, manager, and stakeholder queries related to benefits within agreed timelines.
• Validate case details and supporting documentation before processing.
• Maintain accurate records in HR systems, case management tools, and trackers.
• Follow country-specific process guidelines, benefit eligibility rules, and documentation requirements.
• Escalate complex, high-risk, or out-of-scope cases to the appropriate team or supervisor.
• Coordinate with internal teams, vendors, and stakeholders to support case resolution.
• Monitor pending cases and follow up to ensure timely closure.
• Support service delivery by adhering to defined SLA, quality, and compliance requirements.
• Identify recurring issues, process gaps, and opportunities for improvement, and share observations with the team.
• Assist in preparing reports, dashboards, and status updates related to benefits case volumes and trends.
• Maintain confidentiality of employee and organizational information at all times.
• Be available to work in fluctuating shifts, including night shifts, weekends/holidays if required by business needs.

Key Skills And Competencies

• Strong attention to detail and accuracy
• Good written and verbal communication skills
• Ability to manage tasks in a fast-paced, high-volume environment
• Strong organizational and time management skills
• Ability to follow standard processes and instructions carefully
• Basic analytical and problem-solving skills
• Customer/service-oriented mindset
• Ability to work collaboratively with global teams
• Willingness to learn country-specific benefits processes and policies
• Flexibility to work in rotating shifts, including night shift

Qualifications

• Graduate / final-year student / recent graduate in Human Resources, Business Administration, Commerce, Management, or a related field
• Basic understanding of HR operations or employee life cycle processes is an advantage
• Familiarity with case management tools, HR systems, or MS Office applications (Excel, Word, Outlook, PowerPoint) is preferred
• Prior internship or academic exposure to HR/shared services/global operations is a plus

Behavioral Expectations

• Demonstrates professionalism and accountability
• Shows willingness to learn and accept feedback
• Handles confidential data responsibly
• Communicates clearly and respectfully with stakeholders
• Demonstrates ownership of assigned tasks and timely follow-through
• Adapts well to changing priorities and shift schedules

Working Conditions

• May require working in global support windows across multiple time zones
• Rotational schedule with day, evening, and night shifts
• Ability to support peak volumes during critical business periods
• Hybrid or in-office support may be required based on business needs