Delivery and Success Associate, Enterprise
Ketryx
About Ketryx
Ketryx is an AI software platform enabling healthcare life sciences companies to ship regulated products faster.
The Role
As a Delivery and Success Associate - Enterprise, you will work closely with customers managing safety-critical and regulated development processes. This is a technical, engineering-adjacent role supporting customers from onboarding through long-term partnership. You will configure the Ketryx platform, support requirements and quality workflows, and apply structured problem-solving to real challenges. You will develop a deep understanding of how regulated teams build, verify, and validate software.
About You
You have an engineering mindset, enjoy understanding systems and processes, and are comfortable learning complex concepts. You are curious, detail-oriented, and motivated by meaningful work with real-world impact.
Key Responsibilities
- Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, applying best practices for requirements, verification, and quality workflows.
- Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts.
- Apply Engineering & Quality Thinking: Help customers reason through leaving evidence, verification activities, and structured development processes used in regulated and safety-critical environments.
- Troubleshoot and Problem-Solve: Investigate technical and workflow challenges, escalate thoughtfully, and follow through to resolution.
- Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams.
- Support Quality & Compliance Efforts: Contribute to accurate documentation within the Quality Management System (QMS) and reinforce strong process discipline.
- Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V‑model.
Requirements & Tech Stack
- Technical or Engineering Background: Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent hands-on technical experience).
- Exposure to Structured Development: Familiarity with concepts such as requirements, verification & validation, testing, systems engineering, or the V‑model (academic or professional exposure is sufficient).
- Interest in Regulated Industries: Curiosity about or comfort working in regulated, safety-critical environments (medical devices, biotech, pharma, aerospace, automotive, etc.).
- Technical Communication Skills: Ability to understand and explain technical concepts clearly, verbally and in writing.
- Analytical Problem‑Solving: Comfort troubleshooting issues, asking good questions, and reasoning through complex workflows.
- Collaborative Mindset: Enjoys working across teams and building trusted relationships.
Qualifications (Preferred)
- Experience in customer success, professional services, or product operations in B2B SaaS.
- Background in quality, regulatory affairs, or systems engineering.
- Familiarity with Software as a Medical Device (SaMD).
- Experience working in an early-stage, product-based startup.
Employment Details
- Employment Status: Full-time
- Office Hours: Monday - Friday; hybrid schedule
- Location: Boston, Massachusetts
- Compensation: $62,000 - $75,000 base + variable + equity options (compensation may be negotiated based on experience level)