Customer Support Intern

About the Role

Docked is seeking a Customer Support Intern for a remote role in India. This is an internship with a clear pathway to a full-time role. You will be a primary point of contact for doctors using Docked and will collaborate with the product and founding teams.

Key Responsibilities

• User Support: Respond to doctor queries via email, WhatsApp, phone, and in-app channels.
• Issue Resolution: Troubleshoot problems, follow up with users, and coordinate with the product team.
• Feedback Management: Collect, organize, and communicate user feedback, feature requests, and bugs.
• User Onboarding: Assist new users in getting started and ensuring their success on the platform.
• Knowledge Base: Contribute to FAQs, help articles, onboarding guides, and support documentation.
• Customer Success: Proactively help doctors maximize their value from Docked.

Requirements & Tech Stack

• Proficiency with email, spreadsheets, and online tools.

Qualifications

• Current students and recent graduates from any discipline.
• No medical background is required.
• Excellent written and spoken English.
• Strong communication and interpersonal skills.
• A patient, empathetic, and professional approach.
• Strong attention to detail and problem-solving ability.
• Customer support, helpdesk, or customer-facing experience is a bonus, not a requirement.

Additional Information

• This is a 6-month paid internship.
• Potential for full-time conversion based on performance.
• You will receive a certificate and letter of recommendation.
• Work directly with the founding team.
• Gain exposure to customer success, operations, and product development.
• Opportunity to help build customer support processes from the ground up.
• Learn startup operations in a fast-growing healthtech company.