Customer Service Associate
Accenture in India
Gurugram, Haryana, India1–3 yrs15h agovia LinkedIn
About the Role
- You will be aligned with Accenture's Finance Operations vertical.
- This role is for a Customer Service Associate.
Key Responsibilities
- Determine financial outcomes by collecting operational data reports.
- Conduct analysis and reconcile transactions.
- Optimize working capital by providing real-time visibility and end-to-end management of revenue and cash flow.
- Streamline billing processes.
- Oversee processes from customer inquiry to sales order, delivery, and invoicing.
- Address queries related to cash applications and coordinate with customers.
- Provide assistance and support to customers before, during, and after a purchase or use of a product or service.
- Address inquiries and resolve issues to ensure customer satisfaction.
- Solve routine problems, largely through precedent and referral to general guidelines.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
Requirements & Tech Stack
- Primary Skill: Customer Service
- Secondary Skill: Billing Processing
- Spanish Language
- Knowledge of OTC process
Qualifications
- Any Graduation
- Language Translation - Customer Service
- Ability in Spanish - Elementary level
- This role may require working in rotational shifts.