Guest Service Associate / Butler

About the Role

The Guest Service Associate / Butler is a full-time, on-site role based at The Ten Goa in Bardez. This position is responsible for providing personalized, attentive service throughout the guest stay.

Key Responsibilities

• Welcoming guests
• Assisting with check-in and check-out
• Coordinating luggage and transportation
• Managing in-suite requests
• Arranging dining and in-room service
• Preparing suites before arrival
• Ensuring rooms are maintained to a high standard during the stay
• Coordinating with housekeeping and kitchen teams
• Handling special requests and local recommendations
• Managing guest communication through phone, messaging, or in-person interactions
• Maintaining accurate records of guest preferences
• Handling billing-related queries
• Supporting smooth resort operations while upholding The Ten Goa’s service standards

Qualifications

• Strong guest-facing skills, including customer service, hospitality etiquette, and the ability to provide discreet, personalized assistance.
• Operational capabilities in front desk support, reservation handling, check-in/check-out procedures, and basic billing or cashiering tasks.
• Coordination and organizational strengths, such as managing schedules, handling multiple requests, and collaborating effectively with housekeeping, kitchen, and concierge teams.
• Communication skills including fluent spoken and written English; additional local or international languages are an advantage.
• Previous experience in luxury hospitality, boutique hotels, or resort guest services is preferred.
• High attention to detail, professional grooming, and a calm, solution-oriented approach to guest needs and concerns.
• Ability to work flexible hours, including weekends and holidays, as required by guest arrivals and departures.
• Relevant diploma or certification in hospitality management or a related field is beneficial.