Healthcare Customer Service Representative
TTEC
Posted 15 Nov 2026, 04:21 ET · Verified open on LinkedIn 15 Nov, 05:26 ET
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer serviceLead generationHIPAA
- Work
- Remote
- Pay
- Not stated by the employer.
- Skill demand
- Customer service94%Lead generation10%HIPAA3%of 145 similar entry-level jobs posted in the US this week
- Listed
- Nov 15, 2026 · still open
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About the Role
As a Healthcare Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. This role is for the USA. TTEC remote CX team has 35 preferred residency states. Not hiring from: AK, CA, HI, IL, MT or outside of the United States. Residents of Colorado, Louisiana, Maine, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. will be considered only based on special business need.
Key Responsibilities
- Bring passion and strong product and brand knowledge to recommend upgrades to health plans.
- Conduct research and make outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, and enrollment status requests for new and existing members.
- Assist members with logging into and understanding the functionality of their online health account, and locating doctor and facility information.
Requirements & Tech Stack
- 6 months or more of customer service experience.
- Integrity to follow HIPAA guidelines on maintaining patient privacy.
- High school diploma or equivalent.
- Computer experience.
- High speed internet (> 15 mbps).
- A headset is required; USB wired headset is recommended.
Qualifications
- Caring, supportive nature.
- Webcam participation is expected during all instructor-led TTEC and client required training.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.