Customer Service Representative

GetGo Café + Market

About the Role

This part-time position offers flexible shift availability, including days, evenings, overnights, and weekends.

Key Responsibilities

• Provide prompt, excellent, courteous, friendly, and attentive customer service.
• Greet customers upon entry and thank them upon departure.
• Offer assistance, suggestions, and recommendations.
• Accurately ring up sales using a cash register and handle various payment types.
• Operate multi-function equipment such as fuel consoles, lottery machines, and money order machines.
• Maintain store facility condition and equipment to company standards through cleaning and housekeeping.
• Inspect store facilities and equipment for safety, cleanliness, and proper working order.
• Report equipment failure or maintenance/supply needs to the Store Manager.
• Complete build-to’s for ordering and purchasing merchandise.
• Receive and verify vendor deliveries.
• Maintain adequate stock and supplies in counter areas, rotating stock properly.
• Place advertising and pricing signage inside and outside the facility.
• Assist in maintaining proper inventory levels and performing shift audits.
• Keep accurate cash, sales, and inventory control records, accounting for variances.
• Report sales, cash, or inventory discrepancies to the Store Manager.
• Follow company guidelines for product breakage or spoilage.
• Report all incidents, including injuries, theft, property damage, or sanitation issues, to the Store Manager.
• Report any observed unsafe, unlawful, or unethical conduct.
• Keep accurate records of all shift and timekeeping paperwork.
• May take inventory of supplies and equipment.
• Attend job-related meetings, potentially working irregular hours.
• Provide regular and predictable onsite attendance.
• Perform other duties as assigned by the Store Manager.

Requirements & Tech Stack

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Ability to accurately operate equipment such as cash registers or scanners, hot or cold beverage dispensers, and other machines or tools.
• Ability to work scheduled hours, including arriving on time.
• Ability to communicate information and ideas effectively.
• Ability to perform the four basic arithmetic operations (add, subtract, multiply, divide) preferred.
• Ability to perform essential duties and physical functions.
• Ability to work in the described conditions.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes, including occasional work in a walk-in cooler/freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
• Ability to grasp, reach, and manipulate objects with hands for the entire shift, requiring eye-hand coordination.
• Ability to push/pull with arms up to a force of 20 pounds.
• Ability to reach overhead for objects.
• Ability to bend and twist at the waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Exposure to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Work Environment

• Approximately 95% of work is performed indoors.
• Requirement to clean parking lots, gas pumps, and take out garbage.
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.