Operations Processor Professional

About the Role

Wells Fargo is seeking an Operations Processor.

Key Responsibilities

• Perform moderately complex operations duties in support of either a service center or department environment.
• Collect data and prepare related operational reports.
• Prepare input forms for automated data processing system.
• Utilize the company's internal operations to perform duties.
• Coordinate projects.
• Furnish information to authorized persons.
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation.

Requirements & Tech Stack

• Company personnel policies and practices.

Qualifications

• 1+ year of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Good understanding of ACH operations or other payment operations, including Returns, Recalls, Research, and transaction investigations.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Ability to independently handle investigations and escalations while meeting required SLAs.

Job Expectations

• Must be flexible and willing to work night/rotational shifts based on business requirements.