Claims Auto Adjuster

About the Role

This entry-level position supports the Auto Claims Operation by handling claims of material damage, property damage, and/or liability lines of insurance. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies for lower complexity claims.

Key Responsibilities

• Communicate and interact with insureds and claimants, verifying and explaining benefits, coverages, fault, and the claims process.
• Conduct investigations to determine liability and damages, and differentiate between allegations and facts.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Evaluate and negotiate with insureds and claimants to resolve first and third-party claims.
• Coordinate with internal and external departments as required.
• Respond quickly to customer needs and inquiries.
• Overtime and holiday hours may be required.

Requirements & Tech Stack

• Proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.
• Knowledge of Microsoft Office suite and general computer software.

Qualifications

• Bachelors or equivalent combination of education and experience.
• No prior claims experience required.
• Organization and planning recognition skills.
• Oral and written communication skills.
• Interpersonal skills.
• Property and Casualty Insurance License, valid in selling state.
• May be required to obtain an Adjuster license as applicable in accordance with state law within 60 Days.